Published by Kenner, which makes one of the tools compared here. How we handle that

Best AI for Techs

Best AI for Techs

AI for finding and ordering parts

By Arthur Allilaire, co-founder and CTO of Kenner ยท Vendor facts checked on

The short answer

This is the thinnest job in the guide. Two tools get you to the part number, two more help in part, and one orders the part for you.

  • Parts Town PartPredictor and SnapScan: PartPredictor shows the OEM parts most often used to fix the stated issue, and SnapScan finds parts from a data plate photo. Parts are bought in the app.
  • MyPros+: Max and the parts diagrams give the part number for the model. Stock checks and ordering inside the app are not stated.
  • Kenner: Orders the part for you through your CRM and ERP. Our product.
  • Bluon MasterMechanic: Bluon provides parts for HVAC units by model number. Availability checks and ordering are not stated on its pages.
  • ServiceTitan Atlas: Atlas adds a part to the invoice or estimate. Availability checks and ordering are not stated on its pages.

Finding the part

Parts Town's PartPredictor shows the OEM parts most often used for a stated issue, and SnapScan reads the data plate from a photo. Parts Town says it is not a diagnostic tool. MyPros+ gives the part number from the manual for appliance repair.

Ordering it

Parts Town sells the parts it finds. MyPros+ gives a number to copy into an order. Kenner orders the part for you through your CRM and ERP, which is why it needs to be connected to them first.

The tools side by side

ToolTypeAnswers fromHow technicians use itWrites the job reportPublished price
Parts Town PartPredictor and SnapScanParts distributor's lookup tools with AIParts Town's data from millions of completed repairs, sorted with AI, and its catalog of OEM parts and manualsThe Parts Town website and mobile app: enter brand, model and issue, or photograph the data plateNoPartPredictor is described as free to use. Parts are bought per order
MyPros+Appliance repair manuals app with an AI assistantMore than 75,000 appliance service documents: service manuals, tech sheets, parts lists, service bulletins and wiring diagrams, with the manual page citedA phone app: search by model number, photograph the model tag, or tap and talk to MaxNo$29 per month or $9.95 for a 3-day pass, plus tax. Extra technicians $19.95 per month each pricing page
KennerAssistant on a knowledge graph of your own systemsYour company's own knowledge base, which Kenner builds: units, past jobs, alarms, parts and manuals from all your systems, linked in a knowledge graphA normal phone call, or WhatsApp, iMessage, Teams or RCS. No new appYes. From a voice note, written back to your FSM, ERP or CRMFree while in beta, starting with a two-week pilot for 5 to 10 technicians. Prices after the beta are not published
Bluon MasterMechanicHVAC equipment data and troubleshooting AIBluon's database of HVAC models, manuals and parts, and its record of real technician support callsThe Bluon app, or embedded in the field service app the contractor already usesYes. Job summaries from the conversation, for the customer or the field service softwareCustom, set by technician count, assets and field service software pricing page
ServiceTitan AtlasBuilt into the field service softwareYour ServiceTitan data and equipment manuals, spec sheets and installation guides, with sources citedAsk Atlas in the ServiceTitan mobile apps, by typing or speakingPartly. Adds a part to the invoice or estimate, or creates a job noteNot published. The technician version needs Field Pro

Each tool has a full entry, with sources, in the main guide.

Questions and answers

Can AI tell me which part has failed?

That is troubleshooting, not parts lookup. Parts Town says PartPredictor cannot tell you what is wrong with the equipment. Use a troubleshooting tool first.

Is there AI that checks stock at my supplier?

None of the pages we checked describes that for a contractor's own supplier accounts, so we do not claim it.

Checked against

More from this guide